Refund policy

Return & Refund Policy

We want you to love every FemmeLoft purchase. If you are not completely satisfied, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

Non-Returnable Items

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Items marked as non-returnable on product page
• Items that show signs of wear or damage caused by customer

Return Process

To initiate a return:

1. Contact our customer service at [email protected]
2. Provide your order number and reason for return
3. Receive return instructions from our support team
4. Ship the item back using the provided address

Refunds

Once your return is received and inspected:

• You will receive an email notification
• Approved refunds will be processed to your original payment method
• Refund processing may take 5–10 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.