FAQ

1. Where do you ship from?

FemmeLoft works with a global logistics network and partner warehouses to fulfill orders efficiently. Depending on product availability, your order may be shipped from one of our international fulfillment centers.

2. Do you ship worldwide?

Yes, we offer worldwide shipping to most countries. If your location is supported at checkout, we are able to deliver to you.

3. How long does delivery take?

Delivery is divided into two stages:

• Processing Time: 1–3 business days
• Shipping Time: 7–15 business days (varies by destination country)

In rare cases, shipping may take longer due to customs clearance, peak seasons, or logistics delays.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link. You can use this link to monitor your shipment in real time.

5. What if my order is delayed?

If your order is delayed beyond the estimated delivery time, please contact our support team. We will work with the logistics provider to investigate and resolve the issue.

6. What is your return policy?

We offer a 14-day return policy starting from the date of delivery.

To be eligible for return:

• Items must be unused and unworn
• Items must be in original packaging
• Items must not be damaged or altered

Certain sale or promotional items may not be eligible for return (if stated on product page).

7. How do refunds work?

Once your returned item is received and inspected, we will notify you of the approval or rejection.

If approved:

• Refunds will be issued to your original payment method
• Processing time is typically 5–10 business days

8. How do I choose the right size?

Each product page includes a detailed size guide. We strongly recommend checking measurements before ordering.

If you are between two sizes:

• Choose a larger size for a relaxed fit
• Choose your normal size for a fitted look

9. Can I cancel or modify my order?

Orders can be modified or canceled within 12 hours after purchase. After this period, the order may already be processed and cannot be changed.

10. What payment methods do you accept?

We accept secure payment methods including:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• Other region-based secure payment gateways

All transactions are encrypted and secure.

11. Is my payment information safe?

Yes. All payment data is processed through secure, encrypted payment gateways. We do not store your full credit card information on our servers.